Tag Archives: measurement

Ark PSL conference

Just a quick note to let you know that the details have just been released for Ark’s PSL/Knowledge Lawyer conference on 7th November. I’ll be there, speaking about using measurement systems to demonstrate ROI in KM projects, alongside Emma Dufty … Continue reading

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Review of Knowledge Management Handbook

A review of my KM Handbook for the Law Society, is now available here. “Down-to-earth advice” “Readable, easy to follow and practical” “This title has real repeat visit value” “Golden nuggets of advice” Learn more about “Knowledge Management Handbook” here … Continue reading

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What is the return for bespoke knowledge-based marketing?

Bespoke knowledge-based marketing, where a client gets personally tailored updates rather than a mass newsletter mailing, seems to be topic-du-jour at the moment. I think it would be really interesting to know more about the levels of increased sales, improved … Continue reading

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KM irritations

What irritates you in your knowledge work?  These are some of my bugbears.  Interestingly, although some of them may never be solved, some of them would at least be ameliorated by greater firm-wide awareness of what KM is and how … Continue reading

Posted in collaboration, Internal marketing, KM, Professional Support Lawyers, Strategy, Training and learning | Tagged , , , , , , , | 1 Comment

Measuring successfully – 5 ideas

Someone asked me recently how they could improve the ways that they proved the worth of their KM work to the rest of the law firm.  Money is tight in many firms and KM can appear to some people to … Continue reading

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The Future of KM

I seem to read a lot of articles at the moment predicting the death of KM. Personally, as increased competition puts pressure on law firms, I see a bright future for KM in the legal sector, although I have assumed … Continue reading

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