Monthly Archives: April 2012

Measuring successfully – 5 ideas

Someone asked me recently how they could improve the ways that they proved the worth of their KM work to the rest of the law firm.  Money is tight in many firms and KM can appear to some people to … Continue reading

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…but not the twitter

“I like your ideas … but not the twitter … no, absolutely not… it’s a non-starter…” I have to admit that this recent comment in relation to a report to a mid-sized law firm caught me by surprise and prompted … Continue reading

Posted in Client-facing KM, KM, SMFs, social media, Strategy | Tagged , , , , | 1 Comment

happy management = happy clients

Lawyers often struggle with customer satisfaction issues.  Time after time surveys suggest that they get client relationships wrong.  Often a law firm’s response to relationship problems is to limit access to clients and increase controls. An article I came across … Continue reading

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