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Category Archives: Process
Law Firm Profitability
“Emerging Approaches to Law Firm Profitability” You’ll find my contribution at Chapter 3: “Better, faster, cheaper”. – What is process design and improvement? – Where to start with your first process-related project. – Improvement cycles. You can find out more … Continue reading
6 steps to getting Lessons *Learned*
Lesson learning, retrospectives, look-backs, AALs, AARs, whatever you call it, it makes sense to learn what works and doesn’t within your own organisation – stops you reinventing the wheel, shares expertise around, keeps clients happy etc etc. So why don’t … Continue reading
Posted in KM, Process, Training and learning
Tagged AAL, AAR, learning, lessons learned, reflective learning
1 Comment
5 questions to get your experts database working
With so much information generally available, it is increasingly important to know who is an expert in what knowledge within your organisation. Most law firms have had some form of “White Pages” (an internal address book, adapted to an organisation’s … Continue reading
Posted in KM, Personal Knowledge Management, Process
Tagged address book, ask an expert, expert database, knowledge mapping, knowledge maps, process mapping, SME, White Pages
1 Comment
Process Management for law firms
Last Tuesday we at KN-UK met to hear from Duncan Ogilvy of 3Kites and talk about process and project management in law firms. Having been a Head of Knowledge, Managing Partner, teacher on the Nottingham MBA and now Consultant at … Continue reading
Learning KM in 2017
If you plan to improve your learning and networking in 2017, I’ve got the following events coming up which will interest you: January 25th – KM: The Works – London A day-long foundation course in professional services sector KM. … Continue reading
Posted in Events, KM, Knowledge Network UK, Legal Project Management, Measurement, Personal Knowledge Management, Process, Professional Support Lawyers, Strategy, The Knowledge Business, Training and learning
Tagged culture, Foundation course, goals, knowledge-sharing, measurement, metrics, prioritising, process, Strategy, Training and learning
3 Comments
Want to spend a year living knowledgeably?
The proof of the proof is checked and is ready to be turned into a book – “A Year of Living Knowledgeably: 12 KM Projects for Law Firms” is off to the printers! When I wrote “KM Handbook” for the … Continue reading
Posted in KM, Measurement, Personal Knowledge Management, Process, Professional Support Lawyers, Strategy, Training and learning, Uncategorized
Tagged books, KM, knowledge management, knowledge-sharing, law firm, learning, practical, practical guide, projects, reading, Strategy, templates, textbook, top tips
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Knowledge maps – a practical project for PSLs
Knowledge mapping = a visual architecture of knowledge which enables and faciliates knowledge users to more easily and quickly access relevant knowledge and knowledge owners (Gomez et al 2000). It sounds great to me – a visual, intuitive … Continue reading
Process design and mapping 101 for lawyers
1. What is process design? Process design is the activity which shapes the form of the services that a law firm delivers to its clients, in accordance with their strategy, and the process that produces them. 2.What is process mapping? … Continue reading
How are your New Year resolutions going?
It’s been a couple of weeks now since 2013 began. Are you still keeping your resolutions? If not, why do you think they have fallen by the wayside? I’m not going to jinx my resolutions by discussing them here, but … Continue reading
Knowledge for Lawyers 