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Tag Archives: process design
Even my 7 year old knows how to “game” the system
My daughter, who is 7, is encouraged by her school to read *a lot*. She has a yellow reading record book where she records all the occasions that she reads, at school and at home, and each Friday her teacher … Continue reading
Posted in KM, Measurement
Tagged common mistakes, KM, measurement, metrics, practical guide, process design, recognition, rewards, systems
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Process design and mapping 101 for lawyers
1. What is process design? Process design is the activity which shapes the form of the services that a law firm delivers to its clients, in accordance with their strategy, and the process that produces them. 2.What is process mapping? … Continue reading
Knowledge for Lawyers 