Tag Archives: client-facing KM

How much you care ….

Posted on July 4, 2016 by knowledge4lawyers
Posted in Client-facing KM, quotes | Tagged , , | 1 Comment

Birmingham Knowledge Network dates released!

Posted on January 29, 2016 by knowledge4lawyers

I’m delighted to announce our finalised programme of events for Birmingham: 17th March, Graham Mitchell, Organisational Psychologist talks about change management and change readiness in law firms and gives top tips for embedding your new KM projects 10th May, Duncan … Continue reading →

Posted in Events, Knowledge Network UK, Training and learning | Tagged , , , , , , , , , , | Leave a comment

A (social media) blast from the past

Posted on July 1, 2015 by knowledge4lawyers

I wrote two articles for Solicitors Journal about twitter for lawyers 6 years ago (you can read Part 2 here (£) – sadly I can’t find Part 1 any more!). I remember there was only one comment underneath, which, in … Continue reading →

Posted in Client-facing KM, Events, Knowledge Network West, Professional Support Lawyers, social media, Training and learning, twitter | Tagged , , , , , | 1 Comment

LinkedIn – 6 handy resources

Posted on May 1, 2015 by knowledge4lawyers

I’ve been updating my LinkedIn training resources for a new client. Nothing beats setting aside an hour or two just to wander around LinkedIn and look at the different groups, different profiles and company pages and see what people are … Continue reading →

Posted in Client-facing KM, Events, Internal marketing, Personal Knowledge Management, social media, Training and learning | Tagged , , , , , , , , , , , , | Leave a comment

How to be human … a guide for lawyers

Posted on June 21, 2013 by knowledge4lawyers

I run a knowledge-sharing and networking group called Knowledge Network West (tweet with us on #KNWest) and yesterday was a session discussing how knowledge teams and lawyers can use twitter for learning, knowledge-sharing, and personal and law firm marketing. One … Continue reading →

Posted in Knowledge Network West, social media, twitter | Tagged , , , , , , | 2 Comments

What is the return for bespoke knowledge-based marketing?

Posted on October 17, 2012 by knowledge4lawyers

Bespoke knowledge-based marketing, where a client gets personally tailored updates rather than a mass newsletter mailing, seems to be topic-du-jour at the moment. I think it would be really interesting to know more about the levels of increased sales, improved … Continue reading →

Posted in Client-facing KM, Strategy | Tagged , , , , , , , , | 1 Comment

…but not the twitter

Posted on April 18, 2012 by knowledge4lawyers

“I like your ideas … but not the twitter … no, absolutely not… it’s a non-starter…” I have to admit that this recent comment in relation to a report to a mid-sized law firm caught me by surprise and prompted … Continue reading →

Posted in Client-facing KM, KM, SMFs, social media, Strategy | Tagged , , , , | 1 Comment

10 ways to work your knowledge

Posted on May 8, 2011 by knowledge4lawyers

One of the most common barriers to getting fee earners involved in knowledge activities is the “chargeable hours problem”: that the payback for non-chargeable time spent on KM is simply not great enough compared to the payback for the same … Continue reading →

Posted in Client-facing KM, Internal marketing, KM, Professional Support Lawyers, Training and learning | Tagged , , , | 2 Comments