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Category Archives: SMFs
LinkedIn Masterclass
The next Knowledge Network West meeting will be a LinkedIn Masterclass, looking at using LinkedIn for knowledge-sharing – connecting with experts in your field of expertise, collaborating and sharing knowledge with them – and using it to build your personal … Continue reading
Review of Knowledge Management Handbook
A review of my KM Handbook for the Law Society, is now available here. “Down-to-earth advice” “Readable, easy to follow and practical” “This title has real repeat visit value” “Golden nuggets of advice” Learn more about “Knowledge Management Handbook” here … Continue reading
Posted in KM, SMFs, Strategy, Training and learning
Tagged books, business strategy, future, KM, knowledge management, law firm, measurement, practical guide, Strategy, top tips
1 Comment
Getting started with KM
Are you a partner in a medium-sized or smaller firm, who knows KM could help you in improving your firm’s effectiveness, but is unsure where to start? These are a few ideas which I hope will help overcome the inertia. … Continue reading
Posted in KM, SMFs, Strategy, The Knowledge Business, Training and learning
Tagged books, business strategy, change, future, law firm, practical guide, SMFs, starting out, Strategy, top tips
3 Comments
Avoiding bad decisions – strategic red flags
Good leaders make bad decisions. Good firms make wrong turns. When things change, it often seems to be the most successful businesses which are the slowest to adapt. I’ve just finished the Strategy module on my MBA and this is … Continue reading
Posted in KM, SMFs, Strategy
Tagged ABS, change, common mistakes, disruptive technology, red flags, strategic decision-making, Strategy
4 Comments
…but not the twitter
“I like your ideas … but not the twitter … no, absolutely not… it’s a non-starter…” I have to admit that this recent comment in relation to a report to a mid-sized law firm caught me by surprise and prompted … Continue reading
Posted in Client-facing KM, KM, SMFs, social media, Strategy
Tagged client-facing KM, IT, marketing, social media, twitter
1 Comment
happy management = happy clients
Lawyers often struggle with customer satisfaction issues. Time after time surveys suggest that they get client relationships wrong. Often a law firm’s response to relationship problems is to limit access to clients and increase controls. An article I came across … Continue reading
Flex for success
I went to an excellent seminar last week at UWE, one of their Distinguished Executive Address series. Christine Hodgson, CEO of Capgemini UK plc was speaking about “Embracing technology for business success”. At one point in the talk she reminded … Continue reading
Posted in KM, SMFs, Strategy, Uncategorized
Tagged business strategy, future, IT, KM, Strategy, technology
1 Comment
When should KM become a priority?
Those managing small to medium-sized law firms often struggle to balance competing practice management costs and decide how to prioritise their spending. This post looks at practical situations which suggest that your law firm ought to be prioritising knowledge management … Continue reading
Posted in KM, Professional Support Lawyers, SMFs, Strategy
Tagged business strategy, KM, knowledge management, law firm, practical guide, SMFs, starting out, Strategy
2 Comments
The Future of KM
I seem to read a lot of articles at the moment predicting the death of KM. Personally, as increased competition puts pressure on law firms, I see a bright future for KM in the legal sector, although I have assumed … Continue reading
Posted in KM, SMFs, social media, Strategy, Uncategorized
Tagged future, IT, KM, measurement, out-sourcing, prediction, Strategy
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Starting out
If your firm has recently increased in size or needs to be more efficient to satisfy its clients, you may be wondering whether Knowledge Management tools can help. This post is for solicitors like you. It aims to be a … Continue reading
Posted in KM, SMFs, Strategy, Training and learning
Tagged business strategy, KM, law firm, PKM, SMFs, starting out, Strategy, top tips, training
3 Comments
Knowledge for Lawyers 