Tag Archives: serendipity

Happy to chat benches

I’m always encouraging firms to build some serendipity into their networks. It helps to widen knowledge sharing, build trust and improve cross-selling – happier, more knowledgeable workforce, better sales – what’s not to like? I saw this article last year … Continue reading

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My first RCT

Last week I had my first ever personal skype RCT meeting… An “RCT” is a programme which connects people randomly for coffee and a chat (with no expectations around content of the conversation), the aim being to improving trusting networks … Continue reading

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RCTs – serendipity + conversation – what’s not to like?

I’ve written before about RCTs.  They combine two things I feel often go missing in formalised KM systems – conversation and serendipity.  If you are interested in trying them out in your organisation, but are in need of a little … Continue reading

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Randomised coffee trials

I’m a fan of conversation to faciliate knowledge-sharing and build trusting networks. I’m also a fan of injecting a bit of serendipity into knowledge management generally. As a result I’m a big fan of RCTs, which are … serendipitous conversations! … Continue reading

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In praise of serendipity

I was chatting with a Head of Knowledge recently about Twitter and how some sections of the legal sector are very resistant to using it, even as just another broadcast medium or as a knowledge-sharing tool to connect its professionals … Continue reading

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