KM irritations

What irritates you in your knowledge work?  These are some of my bugbears.  Interestingly, although some of them may never be solved, some of them would at least be ameliorated by greater firm-wide awareness of what KM is and how it works in law firms.

  1. When people try to fix broken communication culture with IT …
  2. But also when people think that there is no value to databases and all databases are ‘graveyards’
  3. Those who think that, just because the value of knowledge strategies can be difficult to measure, they’ll not do any knowledge work at all …
  4. But also when people give up trying to measure results and demonstrate value because it is difficult
  5. Those that say that what they do is too bespoke to have any standard elements at all …
  6. But also those who think that all legal work could be done by computer programs
  7. And lastly, those who fail to take into account the effect on a firm’s combined knowledge when undertaking their cost-benefit analysis in respect of restructuring (outsourcing or redundancies) or changing working practices (changing office layouts or team structures)

Perhaps if we all spent a little more time being cheerleaders for our work we could minimise these?  How do you market your knowledge team(s) and what are your bugbears?

If you fancy marketing your Knowledge department a bit more, you may find this article useful or if you want to improve your training, have a look at my training packages here.


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About knowledge4lawyers

I am a lawyer and a Knowledge Management expert. Through The Knowledge Business I help law firms improve their efficiency and profitability through knowledge services - consultancy, training and implementation help.
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