Just a quick note to let you know that the details have just been released for Ark’s PSL/Knowledge Lawyer conference on 7th November.

I’ll be there, speaking about using measurement systems to demonstrate ROI in KM projects, alongside Emma Dufty of Greenwoods.

• Why investing time in designing appropriate measurement systems is worthwhile
• Designing measurement systems into new projects
• Challenges of adding measurement systems into existing projects
• Choosing which metrics to combine to obtain a balanced measure of performance
• How to manage potential “gaming” of results

Link to the website here.

Link to the brochure here.

Hope to see you there!

*Update*

My slides are now on slideshare

and you can get advice on setting up your own measurement systems here.