Tag Archives: business strategy

What is the return for bespoke knowledge-based marketing?

Bespoke knowledge-based marketing, where a client gets personally tailored updates rather than a mass newsletter mailing, seems to be topic-du-jour at the moment. I think it would be really interesting to know more about the levels of increased sales, improved … Continue reading

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Getting started with KM

Are you a partner in a medium-sized or smaller firm, who knows KM could help you in improving your firm’s effectiveness, but is unsure where to start?  These are a few ideas which I hope will help overcome the inertia. … Continue reading

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Generic Strategies 101

This is my second blog post about strategy, which follows on from my recent MBA module on the topic.  Read the previous one, Avoiding Bad Decisions, here. This post looks at Michael Porter’s Generic Strategies and how these can be … Continue reading

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Measuring successfully – 5 ideas

Someone asked me recently how they could improve the ways that they proved the worth of their KM work to the rest of the law firm.  Money is tight in many firms and KM can appear to some people to … Continue reading

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happy management = happy clients

Lawyers often struggle with customer satisfaction issues.  Time after time surveys suggest that they get client relationships wrong.  Often a law firm’s response to relationship problems is to limit access to clients and increase controls. An article I came across … Continue reading

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Flex for success

I went to an excellent seminar last week at UWE, one of their Distinguished Executive Address series. Christine Hodgson, CEO of Capgemini UK plc was speaking about “Embracing technology for business success”. At one point in the talk she reminded … Continue reading

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When should KM become a priority?

Those managing small to medium-sized law firms often struggle to balance competing practice management costs and decide how to prioritise their spending. This post looks at practical situations which suggest that your law firm ought to be prioritising knowledge management … Continue reading

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Be the best at the basics

It is so easy to be seduced by the latest management fad or the topic of the day, but if your firm doesn’t have a solid grounding in the basics, it’ll struggle to fly. If I had to list 5 … Continue reading

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Starting out

If your firm has recently increased in size or needs to be more efficient to satisfy its clients, you may be wondering whether Knowledge Management tools can help.  This post is for solicitors like you.  It aims to be a … Continue reading

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