It is so easy to be seduced by the latest management fad or the topic of the day, but if your firm doesn’t have a solid grounding in the basics, it’ll struggle to fly. If I had to list 5 top KM basics that all firms should have in place, they’d be
- Have a strategy – refer to it, revise it, keep it alive
- Measure results – and act on those measurements, advertise successes and ditch failures – act on data not hunches
- Market KM – make sure everyone understands “the point” or they’ll never take time out to help
- Connect people – once the basic explicit data has been captured & staff have the basics to do their jobs, concentrate on connecting people – everyone prefers to speak to each other for more nuanced answers, so connect them in multiple ways for maximum results
- Leverage – whether it is existing software, existing knowledge, existing people – reduce, reuse, recycle
What would your top 5 basics be?
I talk about the basics of KM in my popular “KM: The Works” training session, which are every January, May and September in London. Find out more here. Or find all the latest events on Eventbrite here.
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