Be the best at the basics

It is so easy to be seduced by the latest management fad or the topic of the day, but if your firm doesn’t have a solid grounding in the basics, it’ll struggle to fly. If I had to list 5 top KM basics that all firms should have in place, they’d be

  1. Have a strategy – refer to it, revise it, keep it alive
  2. Measure results – and act on those measurements, advertise successes and ditch failures – act on data not hunches
  3. Market KM – make sure everyone understands “the point” or they’ll never take time out to help
  4. Connect people – once the basic explicit data has been captured & staff have the basics to do their jobs, concentrate on connecting people – everyone prefers to speak to each other for more nuanced answers, so connect them in multiple ways for maximum results
  5. Leverage – whether it is existing software, existing knowledge, existing people – reduce, reuse, recycle

What would your top 5 basics be?


I talk about the basics of KM in my popular “KM: The Works” training session, which are every January, May and September in London. Find out more here. Or find all the latest events on Eventbrite here.

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For help and advice visit TheKnowledgeBusiness.

Or if you prefer to “DIY” get “Knowledge Management Handbook” here.


About knowledge4lawyers

I am a lawyer and a Knowledge Management expert. Through The Knowledge Business I help law firms improve their efficiency and profitability through knowledge services - consultancy, training and implementation help.
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2 Responses to Be the best at the basics

  1. Pingback: When should KM become a priority? | Knowledge for Lawyers

  2. Pingback: KM Fundamentals | Knowledge for Lawyers

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