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Category Archives: KM
Ark PSL conference
Just a quick note to let you know that the details have just been released for Ark’s PSL/Knowledge Lawyer conference on 7th November. I’ll be there, speaking about using measurement systems to demonstrate ROI in KM projects, alongside Emma Dufty … Continue reading
Posted in Events, KM, Professional Support Lawyers, The Knowledge Business
Tagged case studies, conferences, events, Greenwoods, measurement, ROI
1 Comment
Process design and mapping 101 for lawyers
1. What is process design? Process design is the activity which shapes the form of the services that a law firm delivers to its clients, in accordance with their strategy, and the process that produces them. 2.What is process mapping? … Continue reading
LinkedIn Masterclass
The next Knowledge Network West meeting will be a LinkedIn Masterclass, looking at using LinkedIn for knowledge-sharing – connecting with experts in your field of expertise, collaborating and sharing knowledge with them – and using it to build your personal … Continue reading
How are your New Year resolutions going?
It’s been a couple of weeks now since 2013 began. Are you still keeping your resolutions? If not, why do you think they have fallen by the wayside? I’m not going to jinx my resolutions by discussing them here, but … Continue reading
Review of Knowledge Management Handbook
A review of my KM Handbook for the Law Society, is now available here. “Down-to-earth advice” “Readable, easy to follow and practical” “This title has real repeat visit value” “Golden nuggets of advice” Learn more about “Knowledge Management Handbook” here … Continue reading
Posted in KM, SMFs, Strategy, Training and learning
Tagged books, business strategy, future, KM, knowledge management, law firm, measurement, practical guide, Strategy, top tips
1 Comment
Do something to improve knowledge-sharing… do anything… just do something.
When I started my knowledge-sharing group in 2008, one of the first topics members wanted to discuss was “top tips for improving knowledge-sharing”. After the discussion had been going for a while, one of the members said how interesting it … Continue reading
Getting started with KM
Are you a partner in a medium-sized or smaller firm, who knows KM could help you in improving your firm’s effectiveness, but is unsure where to start? These are a few ideas which I hope will help overcome the inertia. … Continue reading
Posted in KM, SMFs, Strategy, The Knowledge Business, Training and learning
Tagged books, business strategy, change, future, law firm, practical guide, SMFs, starting out, Strategy, top tips
3 Comments
Generic Strategies 101
This is my second blog post about strategy, which follows on from my recent MBA module on the topic. Read the previous one, Avoiding Bad Decisions, here. This post looks at Michael Porter’s Generic Strategies and how these can be … Continue reading
Posted in KM, Strategy
Tagged business strategy, cost leadership, differentiation, focus, future, KM, knowledge management, law firm, management, Michael Porter, strategic decision-making, Strategy
1 Comment
Avoiding bad decisions – strategic red flags
Good leaders make bad decisions. Good firms make wrong turns. When things change, it often seems to be the most successful businesses which are the slowest to adapt. I’ve just finished the Strategy module on my MBA and this is … Continue reading
Posted in KM, SMFs, Strategy
Tagged ABS, change, common mistakes, disruptive technology, red flags, strategic decision-making, Strategy
4 Comments
KM irritations
What irritates you in your knowledge work? These are some of my bugbears. Interestingly, although some of them may never be solved, some of them would at least be ameliorated by greater firm-wide awareness of what KM is and how … Continue reading
Posted in collaboration, Internal marketing, KM, Professional Support Lawyers, Strategy, Training and learning
Tagged irritations, KM, law firm, learning, marketing, measurement, out-sourcing, training
1 Comment
Knowledge for Lawyers 