Category Archives: Training and learning

Review of Knowledge Management Handbook

A review of my KM Handbook for the Law Society, is now available here. “Down-to-earth advice” “Readable, easy to follow and practical” “This title has real repeat visit value” “Golden nuggets of advice” Learn more about “Knowledge Management Handbook” here … Continue reading

Posted in KM, SMFs, Strategy, Training and learning | Tagged , , , , , , , , , | 1 Comment

Personal After Action Learning …

After Action Learning (AAL) is a great way of learning, but many law firms struggle to implement these systems, which often degenerate into a form-filling/box-ticking exercise, with little reflection or learning and even less high level analysis and dissemination. There … Continue reading

Posted in Personal Knowledge Management, Strategy, Training and learning | Tagged , , , , , , , | 2 Comments

Getting started with KM

Are you a partner in a medium-sized or smaller firm, who knows KM could help you in improving your firm’s effectiveness, but is unsure where to start?  These are a few ideas which I hope will help overcome the inertia. … Continue reading

Posted in KM, SMFs, Strategy, The Knowledge Business, Training and learning | Tagged , , , , , , , , , | 3 Comments

KM irritations

What irritates you in your knowledge work?  These are some of my bugbears.  Interestingly, although some of them may never be solved, some of them would at least be ameliorated by greater firm-wide awareness of what KM is and how … Continue reading

Posted in collaboration, Internal marketing, KM, Professional Support Lawyers, Strategy, Training and learning | Tagged , , , , , , , | 1 Comment

In praise of serendipity

I was chatting with a Head of Knowledge recently about Twitter and how some sections of the legal sector are very resistant to using it, even as just another broadcast medium or as a knowledge-sharing tool to connect its professionals … Continue reading

Posted in collaboration, social media, Training and learning | Tagged , , , , , , | Leave a comment

Starting out

If your firm has recently increased in size or needs to be more efficient to satisfy its clients, you may be wondering whether Knowledge Management tools can help.  This post is for solicitors like you.  It aims to be a … Continue reading

Posted in KM, SMFs, Strategy, Training and learning | Tagged , , , , , , , , | 3 Comments

Recommended Reading

I often get asked by lawyers moving into PSL / KM work where they should start with reading up on KM, so I keep a list here and update it as I get new recommendations. This list comes from a … Continue reading

Posted in KM, Training and learning | Tagged , , , , , | 8 Comments

10 ways to work your knowledge

One of the most common barriers to getting fee earners involved in knowledge activities is the “chargeable hours problem”: that the payback for non-chargeable time spent on KM is simply not great enough compared to the payback for the same … Continue reading

Posted in Client-facing KM, Internal marketing, KM, Professional Support Lawyers, Training and learning | Tagged , , , | 2 Comments

The next KNW meeting

The next Knowledge Network West meeting will be at lunchtime on 9th December at Aztec West, kindly hosted by Gatewest, on the topic of incentives or RSS feeds, depending on members’ preferences.  Visit the Knowledge Network West website for more … Continue reading

Posted in Events, Knowledge Network West, Professional Support Lawyers, Training and learning | Leave a comment

PSL training event

The next Knowledge Network West event will be a training workshop on PSL skills.  It is on Tuesday 6th July at 12.30-2.30 at Clark Willmott’s Bristol office.  It is free to Knowledge Network West members, but £25 for non-members.  Visit … Continue reading

Posted in Events, Knowledge Network West, Training and learning | Tagged , , | Leave a comment