Category Archives: KM

Measuring successfully – 5 ideas

Posted on April 26, 2012 by knowledge4lawyers

Someone asked me recently how they could improve the ways that they proved the worth of their KM work to the rest of the law firm.  Money is tight in many firms and KM can appear to some people to … Continue reading →

Posted in KM, Strategy | Tagged , , , , , , | 1 Comment

…but not the twitter

Posted on April 18, 2012 by knowledge4lawyers

“I like your ideas … but not the twitter … no, absolutely not… it’s a non-starter…” I have to admit that this recent comment in relation to a report to a mid-sized law firm caught me by surprise and prompted … Continue reading →

Posted in Client-facing KM, KM, SMFs, social media, Strategy | Tagged , , , , | 1 Comment

happy management = happy clients

Posted on April 3, 2012 by knowledge4lawyers

Lawyers often struggle with customer satisfaction issues.  Time after time surveys suggest that they get client relationships wrong.  Often a law firm’s response to relationship problems is to limit access to clients and increase controls. An article I came across … Continue reading →

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Flex for success

Posted on March 30, 2012 by knowledge4lawyers

I went to an excellent seminar last week at UWE, one of their Distinguished Executive Address series. Christine Hodgson, CEO of Capgemini UK plc was speaking about “Embracing technology for business success”. At one point in the talk she reminded … Continue reading →

Posted in KM, SMFs, Strategy, Uncategorized | Tagged , , , , , | 1 Comment

When should KM become a priority?

Posted on March 20, 2012 by knowledge4lawyers

Those managing small to medium-sized law firms often struggle to balance competing practice management costs and decide how to prioritise their spending. This post looks at practical situations which suggest that your law firm ought to be prioritising knowledge management … Continue reading →

Posted in KM, Professional Support Lawyers, SMFs, Strategy | Tagged , , , , , , , | 2 Comments

The Future of KM

Posted on February 9, 2012 by knowledge4lawyers

I seem to read a lot of articles at the moment predicting the death of KM. Personally, as increased competition puts pressure on law firms, I see a bright future for KM in the legal sector, although I have assumed … Continue reading →

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Be the best at the basics

Posted on November 8, 2011 by knowledge4lawyers

It is so easy to be seduced by the latest management fad or the topic of the day, but if your firm doesn’t have a solid grounding in the basics, it’ll struggle to fly. If I had to list 5 … Continue reading →

Posted in KM, Strategy, Uncategorized | Tagged , , , , | 2 Comments

Starting out

Posted on October 5, 2011 by knowledge4lawyers

If your firm has recently increased in size or needs to be more efficient to satisfy its clients, you may be wondering whether Knowledge Management tools can help.  This post is for solicitors like you.  It aims to be a … Continue reading →

Posted in KM, SMFs, Strategy, Training and learning | Tagged , , , , , , , , | 3 Comments

Tuning in to WII FM – knowledge-sharing for tough times

Posted on September 28, 2011 by knowledge4lawyers

KMers in the legal sector discuss continuously the best ways to improve lawyers’ engagement with KM systems.  Do you need top-down support or bottom-up engagement?  Do you need “big KM”, “small KM” or “personal KM”?  Trying to engage fee earning … Continue reading →

Posted in Internal marketing, KM, Professional Support Lawyers, Strategy | Leave a comment

Recommended Reading

Posted on September 16, 2011 by knowledge4lawyers

I often get asked by lawyers moving into PSL / KM work where they should start with reading up on KM, so I keep a list here and update it as I get new recommendations. This list comes from a … Continue reading →

Posted in KM, Training and learning | Tagged , , , , , | 8 Comments