Tag Archives: management

Measuring successfully – 5 ideas

Posted on April 26, 2012 by knowledge4lawyers

Someone asked me recently how they could improve the ways that they proved the worth of their KM work to the rest of the law firm.  Money is tight in many firms and KM can appear to some people to … Continue reading →

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happy management = happy clients

Posted on April 3, 2012 by knowledge4lawyers

Lawyers often struggle with customer satisfaction issues.  Time after time surveys suggest that they get client relationships wrong.  Often a law firm’s response to relationship problems is to limit access to clients and increase controls. An article I came across … Continue reading →

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