We (in Knowledge Network) just had such an interesting discussion led by Simon Burton of CB Resourcing, looking at
- how KM teams have stepped up to help their organisation adapt to new ways of delivering client services during the lockdown,
- how they’re planning to help with changes to the business landscape, including areas anticipating expansion and areas that will remain depressed, as we emerge into the next phase, and
- what skills they can learn and adapt now, to offer greater value for the future.
It was particularly interesting to me to hear how KM teams are trying to fill the informal knowledge sharing gap and new routes to relationship and network building when everyone is working from home.
How are you dealing with these issues?
Although I’d never say it was easy to create a user-friendly online knowledge database, I’d say it is even harder to create a trusting network when everyone is at home, coping with their own personal difficulties, which could include loneliness, caring responsibilities, health worries or difficult domestic circumstances.
Have you any bright ideas to share? Comment below.
And if you want to join KN-UK for similar interesting talks, get in touch for more info.
And if you are interested in learning more about successful management of knowledge and learning teams in law firms, we have our next webinar discussion on Thursday 27th August 12.30