Boo! Scary!

It’s nearly Halloween and I’ve been musing on might keep your fee earners/users up in the night. KM is all about helping people and, as a bonus, those you help often turn into great KM Champions.

So what worries adults about their work? Often people fear making mistakes.

How can KM help them?

I think there are three main ways KM can help…


Three ways to help people with their fear of mistakes

  1. We can help them with the kind of dumb but critical mistakes that everyone is afraid of, by developing checklists with them.
  2. We can help them appreciate their mistakes as learning opportunities.
  3. We can make sure they have access to great, up-to-date knowledge and networks they can tap into for answers to tricky questions.


If you want to learn more about the value of checklists and how to create them, read “The Checklist Manifesto” by Dr Gawande, published in 2009.

Mistakes for learning

I’ve written a number of times about how we must value our mistakes. You can read those posts here:

And how to keep them up to date and developing great networks? Sign up to the blog (button is top right) or my busy-person’s monthly summary and keep on top of the latest ideas in KM.

If you would like to come along to one of my training events or organise a training lunch at your organisation, get more info here.


About knowledge4lawyers

I am a lawyer and a Knowledge Management expert. Through The Knowledge Business I help law firms improve their efficiency and profitability through knowledge services - consultancy, training and implementation help.
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