Are you wondering how the sprint towards mobile tech will affect your clients and lawyers expectations for knowledge on-the-go?
It seems to me that too many people are simply making their usual solutions available on mobile devices.
We need to go deeper than this. I think we need more help from the academics to understand better how people search, find and absorb knowledge and information, and whether/how this is different on mobile devices.
How natural is it for people to search on mobiles for knowledge (rather than just a phone number or contact details)? Do we need to think differently about knowledge systems now? Should we be focussing on connecting people (White Pages, knowledge maps, microblogging systems, discussion groups), rather than traditional knowledge database methods?
I’ve only just started to scratch the surface on this issue and I’m looking forward to learning more about research in this field from Dr Amit Mitra, Senior Lecturer in Information Management at UWE, at the end of the month (learn how you can come along too at the end).
If you can’t wait for my next instalment, can’t come to the training session or simply want to read more, try these
- APQC – Connecting people to content
- KM World
- Mobile Knowledge Management in Organisations – Management Analytics
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